Undoubtedly, the rise of social media has shaped e-commerce. Social media is defined as a category of online media where people are talking, participating, sharing, networking, and bookmarking online. The freedom of interaction found in social media made it the perfect place for businesses to introduce and sell their merchandise. Taking advantage of social media became the focus of various marketing strategies and techniques.
There are benefits in using social media for business. The proven and observed benefits of social media are as follows:
- Using social media for online marketing is cheaper than traditional marketing.
As compared to other form of media, social media has a wider coverage. It is not restricted by geographical regions unlike for newspapers and television stations. It has the ability to reach people, regardless of age group and income bracket across the globe. This feature is beneficial for multinational companies as they can reach their target market more efficiently.
- Since social media encourages interactions of various individuals, it is a good source of information for market research. Companies spend millions just to try to understand the lifestyle and the buying decision process of their consumers. The information freely given by their consumers online is like a gold mine for businesses. They are able to understand the consumption pattern of their target market thus they can effectively craft a strategy to improve their products and services.
- Social media made customer relations convenient and faster. Entrepreneurs can immediately address the queries of their client regardless of location. Social media is the bridge between seemingly intimidating companies and ordinary consumers.
Based on the above presented benefits, social media is being used as business store appendages. Social media becomes an integral part of business operations. It becomes online retailers; it provides a mechanism wherein the buyers and sellers meet. By economics definition, social media is now a market. However, one must choose wisely which particular social media that the business will use as its store appendage. Choose the social media that suits or complements the business’ image, strategies and approach. After choosing the right social media, it can then be utilized to: (a) bring in traffic to the business website or promotional pages. The websites or promotional pages may be conveniently set up using flash templates; promote the products and services of the company; (b) sell the company’s merchandise. It can also be used to be the customer service tool of the company with regard to queries about their products and services; (c) educate and inform target consumers about the values of the company, its structure, its charities and the like. The social media can be the outlet to helpful articles that promote the well being and health of consumers. It makes the business humane to the perception of the consumers; and (d) manage brand image. Through interacting with their clients, the consuming public learns more about the company thus they are able to comprehend where the company is coming from. The knowledge that they obtain from the social media builds credibility.
Sources:
http://sbinfocanada.about.com/od/socialmedia/g/socialmedia.htm
http://www.ehow.com/how_4579209_promote-business-using-social-media.html#ixzz1jsI9RJlb
http://www.inc.com/guides/using-social-networking-sites.html











